Is it safe to use my credit card?
The P&G Galleria site is completely secure using Verisign encryption. When you reach the order form you will switch to a secure server. This is indicated by the URL beginning with https:, as opposed to http. The padlock in the lower left-hand corner of your browser will view as locked when you are in the secure area. Only limited staff has access to this information for processing your Galleria orders.
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How do I place my order online?
1. Search or browse through the Galleria to find a product.
2. Once you have found the product you are looking for, select color, size and quantity, and then simply
add this item to your Shopping Cart by clicking on "Add to cart."
3. You can choose to keep shopping at this point or elect to finish your order by clicking on the "Check Out"
button. To finish your order, please follow the instructions on the checkout page.
We accept Visa, MasterCard, American Express and American Express Corporate Puchasing Cards. Please note that your credit card will not be charged until your order has shipped.
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What if an item I ordered is out of stock?
On occasion an item you've ordered may be backordered. We will notify you as soon as we know an item is backordered and will deliver it to you (with no additional shipping charge and via your selected shipping method) as soon as it is back in stock. We will make every effort to notify you promptly of backorders or other concerns with your order.
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What security measures do you employ?
We invoke a secure software technology, Secure Sockets Layer(SSL), whenever you enter personal information on ehowe.com to ensure that you enjoy a safe online shopping experience. The SSL software encrypts your order information to prevent the decoding and misuse of your information by unauthorized individuals. Some versions of browsers and some firewalls do not permit communication through secure servers. In this case, you will be unable to connect to the server so you won't have to worry about mistakenly placing an order through an unsecured connection. Verisign is our security provider. To shop on our site you must have the preferences in your browser set to accept all cookies. Click the Verisign logo to view our security status
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How can I check the status of my order?
When you place an order, you will receive a prompt online confirmation that your order has been received, including an order reference number. We suggest keeping your confirmation until you receive your order just in case you need to check the order status. The confirmation will provide you with our e-mail address and toll free number for further assistance. IF YOU DO NOT RECEIVE AN EMAIL CONFIRMATION OF YOUR ORDER, YOUR EMAIL ADDRESS WAS INCOMPLETE OR OUR SERVER DID NOT SUCCESSFULLY RECEIVE YOUR ORDER.
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Am I guaranteed that all products in this site are in stock all the time?
We will make every effort to make sure products are in stock at all times but we cannot guarantee it. Product is subject to availability.
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How much is shipping & handling?
We ship most continental US orders via Federal Express Economy or UPS Ground, to arrive in 3-5 business days, depending up on your location. The US Shipping Charges table at the bottom of this page is how your shipping & handling charges are calculated. Rush service is available, please refer to the Rush shipping charge table below, these are additional charges that will be added to the ground charges in the first table.
International orders are shipped via Federal Express or DHL. All international shipping rates are estimated prior to sending your order and provided to you via email. Your order will not be shipped without your approval of the freight charges. Duty and tax will be charged by customs in your country upon delivery. We cannot estimate these charges.
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How do I handle returns/exchanges?
Merchandise will be accepted for credit or exchange only in salable condition within 30 days of shipment and must be accompanied by your packing slip or receipt. Returns/Exchanges are returned at customer's expense. Any defective merchandise must be returned within 60 days or within product specified warranty period. Please call Customer Service prior to returning defective merchandise for shipping instructions. We cannot be responsible for any merchandise returned prior to contacting customer service. All returned merchandise must be shipped via an insured and trackable method. All C-Store purchases can only be returned to a C-Store, not to Howe. All returns/exchanges
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Table of US Shipping Charges
|
|
Order Amount Totaling
|
Shipping Charge |
| 0 - $50.00 |
$11.95 |
| $50.01 - $75.00 |
$14.95 |
| $75.01 - $100.00 |
$17.95 |
| $100.01 - $200.00 |
$21.95 |
| $200.01 - $300.00 |
$24.95 |
| Over $300.00 |
Call for an estimate. |
Rush Delivery
RUSH SERVICE (1-3 DAY SERVICE) CAN BE REQUESTED DURING THE CHECKOUT PROCESS.
Most orders (U.S.) should be received in 5-7 working days, however Rush service is also available, please refer to the Rush shipping charge table below. These are additional charges that will be added to the ground charges in the first shipping table.
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Table of RUSH Shipping Charges
|
| These charges are in addition to the US Shipping charge in the table above |
Rush Options |
Handling Charge |
| 2 Business Days - order must be submitted by 1 p.m. EST |
$10.00 |
| 1 Business Day - order must be submitted by 1 p.m. EST |
$20.00 |
| Same Day Delivery (Cincinnati only - within the I-275 loop and MBC) order must be submitted by 11 a.m. EST |
$40.00 |
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Telephone/Fax Orders
To place an order or inquire about an item, please call 800/969-HOWE (4693) U.S. only. International orders call 513/651-1888, 8:00 AM - 4:30 PM EST Monday - Friday. Voice-mail is available 24 hours at 800/969-4693. Press 2 for Galleria Customer Service. Fax orders received 24 hours at 513/651-1911. A confirmation will be faxed to you at your request.
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Galleria on the Internet
Shop the P&G Galleria by linking through the HR Net on the P&G Intranet, or at www.ehowe.com on the Internet. All current merchandise will be available to view and purchase, 24 hours a day. Specials and close-out merchandise will also be made available at this site. The website is protected by VeriSign® encryption offering secure on-line shopping. Only Galleria staff will have access to this information. For more information please e-mail us pg.galleria@ehowe.com.
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Customer Service
If you have a need for information about products NOT shown on the P&G Galleria site or need items with a logo OTHER than the P&G logo contact us via email at salesinfo@ehowe.com, or call 800.969.4693 and dial 0 and ask for sales assistance, 8:00 AM - 4:30 PM EST Monday - Friday.
For information or questions about your Galleria order, or in-stock items shown on this website contact us via email at pg.galleria@ehowe.com, or via phone at 800.969.4693 and press 2 for Galleria Customer Service, 8:00 AM - 4:30 PM EST Monday - Friday.
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Sales Tax
Ohio state sales tax is charged only on items shipped to Ohio destinations.
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U.S. Shipping
Orders will be shipped within 48 hours, arriving in 5-7 business days. Please add $5.00 for each additional shipping address. If a back order is required, shipping and handling will be charged only once based upon the total merchandise ordered. For larger quantity orders, please contact Customer Service for a shipping and handling quote. Our standard shipping method is via preferred ground carriers. Air shipments will ship Federal Express.
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International Orders
Orders will be accepted from all countries that will accept U.S. shipments. We require a credit card for all international orders. We can only accept checks drawn on U.S. banks. We cannot estimate international duty and taxes. Please contact your local customs office for more information.
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International Shipping
Please call Customer Service for a shipping and handling quote to your specific country, region or locale. You may be required to pay Additional Duties and Taxes upon delivery. Orders refused or returned without prior authorization will be charged for all shipping costs incurred including unpaid duty and taxes.
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Personalizations/Engraving
Many of our items can be personalized or engraved, please contact customer service for details. All requests for personalizations and engraving must be submitted in typewritten form by fax or mail. Please add 3-5 business days for this service. Rush orders may require an additional charge.
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Custom Imprint/Merchandise Requests & Large Quantity Orders
All items in this catalog can be imprinted with your desired custom logo. If you require an item not found in this catalog, please contact Customer Service. Special orders may require that a minimum order quantity be placed, as well as a set-up charge incurred. Written quotations provided upon request. Many brand and department logos are already on file.
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Returns
Merchandise will be accepted for credit or exchange only in salable condition within 30 days of shipment and must accompanied by your packing slip or receipt. Credits or exchanges returned to Howe at customer's expense. Any defective merchandise must be returned within 60 days or within product specified warranty period. Please call Customer Service prior to returning defective merchandise for shipping instructions. We cannot be responsible for any merchandise returned prior to contacting customer service. All returned merchandise must be shipped insured and trackable. All discontinued or close-out sales are final.
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Sizing
The following are approximate unisex sizes for our sportswear:
|
Shirts/Sweaters/Jackets (Chest Size)
|
Pants (Waist Size) |
Ladies Shirt Sizes |
| Small (34" - 36") |
Small (28" - 30") |
Small (4 - 6) |
| Medium (38" - 40") |
Medium (32" - 34") |
Medium (8 - 10) |
| Large (42" - 44") |
Large (36" - 38") |
Large (12 - 14) |
| XLarge (46" - 48") |
XLarge (40" - 42") |
XLarge (16 - 18) |
| 2XLarge (50" - 52") |
2XLarge (44" - 46") |
|
| 3XLarge (54" - 56") |
3XLarge (48" - 50") |
|
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Pricing/Payment
All Published prices are in U.S. currency. All payments must be made by credit card or wire transfer prior to shipment in U.S. funds only, Visa, Mastercard, Discover, American Express, and American Express Corporate Purchasing Card.
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Purchases By The Company
Purchases to be paid for by Procter & Gamble must be in one of the following forms:
Payment options for Domestic shipments only:
- American Express Corporate Purchasing Card/Procurement Card/ECard
- Credit Card (for individual reimbursement) American Express, Visa or Mastercard.
Payment options for International shipments only:
- Credit Card (for individual reimbursement) American Express, Visa or Mastercard.
We are unable to accept orders on account, cross charge or employee ID's for any purchases.
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Galleria Gift Certificates
The perfect gift for any occasion... Galleria gift certificates! Made to order in any denomination of $5.00 or more. It's the gift that is sure to fit everyone. Perfect for Team Rewards, Office Birthdays, Thank You's, Special Recognitions, Personal Gifts and Holiday Gift Giving.
Certificates are not redeemable at the P&G C-Stores. Certificates have no cash value. Certificates can be redeemed via fax, mail, internet or phone. Shipping/handling may exceed the certificate value. Orders over the certificate value may be paid by cash, credit card, or check. To use your certificate online, you may enter the cerificate number and amount upon checkout.
Each certificate can be emailed via a PDF document or can be printed and mailed directly to the recipient (no charge for U.S. recipients, additional charges apply for international recipients).
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